Updated November 15, 2020
A. Account Information
We collect and keep personal information you give to us when you sign up for an account, including: your name, service address, billing address, e-mail address, telephone number, bank account and/or credit card number, logins and passwords to our websites and apps, security questions and codes, and other account information. We may also collect and keep other information about your account with us, such as billing and payment history, customer service interactions, and equipment and programming options.
B. Usage Information
When you use our services, our websites and apps automatically collect usage information. Usage information may include application usage data and logs, including device type and ID, IP address, and location information. This usage information may be in various formats (electronic, audio, and other), and may be collected through our website or through devices, third-party streaming devices, or applications provided through or used to access our services. Please see Third-Party Services and Websites below for more information.
When you or someone in your household, (someone with access of your membership account) watches a video program, whether using the website or an app, we may collect a record of your viewing activity. This applies to all television programming, including live television, as well as video on demand, adult-oriented content, pay per view, and DVR services.
D. Third-Party Information
We also may receive information about you and your household from third parties such as programmers, business partners, and other data companies to enhance or supplement our records, products, or service offerings. This information may allow us to send you promotions that interest you or serve advertisements to you that match your interests and concerns.
E. Third-Party Services and Websites
When you use a third-party streaming device, you should review the privacy statements of the third party to understand what information they may collect and keep. We are not responsible for the practices of such third parties.
You may also choose, when available, to connect your account with third party accounts, including with third-party social networks. If you share information about your usage of or activities on our services with such third-party accounts, then the collection, use, and disclosure of such information will be subject to that third party’s privacy policies, which may differ from our own. We are not responsible for the practices of such third parties.
F. Cookies and Other Technologies
Please visit the “What Choices Do You Have?” section for further information, including about Do Not Track and how to disable cookies.
G. Children’s Information
We use information we’ve collected and received from and about you and your account (“Information About You”) primarily for business or commercial activities, which may include:
Personal information and usage information may be aggregated and/or de-identified for other business and marketing uses by us. This aggregated and/or de-identified data may be used to improve our products and services, to measure and analyze use of our products and services, to provide more relevant marketing and advertising, to measure advertising effectiveness, to conduct market research, to report ratings and viewer measurement, and for other analytical and reporting purposes.
We may combine the various information we collect and receive from and about you, including account information, personal information, usage information, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.
We treat information about you (including personal information) contained in our business records as confidential. We may share information about you with select partners in order to provide you with the best products and services. Our agreements with business partners and service providers that collect information limit the types and use of information shared with these companies.
A. When We Share Information about You
1. With service providers in order to provide products and services to you
We may share information about you to companies that work for or provide services to us (but only as much as is necessary for them to perform the service), such as our:
2. As necessary to protect us, our customers, and our employees
We may also share information about you (including personal information) to protect our customers, employees, or property; in emergency situations; and to enforce our rights under our terms of service and policies, in court or elsewhere.
3. For “mailing list” purposes
We may share your name and address with others, such as charities, marketing organizations, or other businesses for “mailing list” purposes. Any such disclosure for “mailing list” purposes would be limited to subscriber names and addresses, and the disclosure does not reveal, directly or indirectly, (i) the extent of any subscriber’s viewing or use of a television service or other service provided by us; or (ii) the nature of any transaction made by the subscriber over any facilities used by us.
B. When We Must Disclose Personal Information
We may be required by law to comply with a valid legal process, such as a subpoena, court order, or search warrant, or where there is a lawful request, to disclose information about you (including personal information) without your consent or notice. We may also be required to disclose personal information to a third party or governmental entity in response to a court order. If the court order is sought by a governmental entity, you should be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order.
C. Sharing of Information that Is Not Personally Identifiable
1. Aggregated and de-identified information
We may share information collected or received from or about you in de-identified and/or aggregate formats. We may share this with companies that collect and compile consumer data, including those that create reports about what programs people watch.
2. To companies and networks that provide programming
We may share information with networks and other providers of programming about what programs our subscribers watch. We may also share some demographic or usage information. This information is de-identified and/or aggregated, and we will not tell the programmer which the individuals or households watched the program.
3. To advertisers and companies that provide advertising services
We may use information about you for marketing or advertising purposes in the following ways:
A. Cookies and California Do Not Track Disclosures
Certain parts of our services may require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Service or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.
California residents may also take advantage of the following rights:
Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, please email us at email@example.com with your specific request.
We take information security seriously. We use commercially reasonable efforts to prevent unauthorized third-party access to information about you. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or information about you.
We maintain personal information about you in our regular business records while you are a subscriber to any of our products or services. We also maintain personal information about you for a period of time after you are no longer a subscriber to satisfy legal or tax requirements, for fraud prevention, or for business purposes.
If you have any questions or concerns regarding this Notice, or our privacy practices, please contact us at firstname.lastname@example.org.
We may modify this Notice at any time. We will notify you of any material changes through written, electronic, or other means as permitted by law.